Your medical supply and equipment store carries so much more than stethoscopes and crutches. Not only does it service health professionals with supplies, uniforms and equipment not available at the hospital or clinic, it provides essential supplies and support to the public.
With numerous customers to service, orders to file, and supplies that need to be understood, you need medical store software that can help you with essential information at your fingertips. You need to be able to answer those important questions, as well as give instruction and advice, while also easing the uncertainty and fears of your customers.
Need to improve your customer service while reducing costs? Here are 6 ways medical store software can help:
1. Customize Your Customer
Need to call a nurse looking for a particular uniform? Personalized service is the key ingredient when running a busy medical supply store. Medical store software can help you log specific details of your customers’ personal information, such as Medicare or personal insurance information, what equipment and/or supplies they have rented, purchased, and what they have returned. You can also track their service or purchase history by searching for your customers via:
- Home, business number
- Address, city
2. Better Resource Management
With enterprise resource planning software (ERP) and resource management software as part of your integrated medical store software, you can collect, store, manage and interpret data and organize orders from a specific supply chain.
3. Track Inventory
Inventory management can help you check for stock instantly as well as keep accurate records of your supplies and equipment. You can also check if an out-of-stock item is available, either in-store or at another location, and trace items that are on special order, keeping your customers notified with real-time reports and expected delivery dates.
4. Manage Your Sales Swiftly
Many of your customers are either in health care or have health needs. Making sure they are attended to accurately, without long waits, is key. Eliminate human error at the checkout counter by using a barcode scanner that plugs into your software program to improve the speed of received shipments and checking out sold goods.
5. Accurate Invoicing
Specific sales and service software allows you to create new customers and start their accounts instantly. Once they are in the system, you can input and edit their information, add them to your mailing list, and view any additional information that is important to their medical purchase history. You can also print out any information they need to know about a particular piece of equipment, which is also helpful for warranty purposes.
6. Explore Online Avenues
Do you want to add online sales to your in-store sales and make your business more profitable, while making it easier on those customers who may not be as mobile? Adding an e-commerce website as part of your medical store software is easier than you think. Your website can be configured to include many or all of your products for easy sale, and you can also add a shopping cart that is secure and user friendly.
For more information, read our blog on How Business Management Software Manages Your Online Sales.
With Windward’s Medical Store and Supplies Edition Software, you can meet your customers’ needs accurately and efficiently with real-time reporting invoices, managed checkout capabilities, and inventory control. Keep records of your customer information, supplies and equipment with a quick and easy look-up.