Service Springboard

Windward’s Service Springboard extends the power of your Field, Delivery and in House Service Team to the Cloud. Maximize your profits by Mobilizing and Managing Your Service Team. 

Put your Service Team in the Cloud

Service Springboard is a cloud-based field service management application that seamlessly integrates with System Five business management software. Instantly and accurately create work and service orders, track technicians and deliveries, and manage your specialized on-site and off-site business activities.

  • Drive business growth by increasing efficiency, not hiring more technicians
  • Improve customer satisfaction with improved scheduling and billing
  • Update Technician and Driver Schedules on the fly
  • Eliminate the need to read bad handwriting and transcribe numbers
  • Instantly track and bill for inventory used

Timesheet Integration

Complete timesheets in Service Springboard for billable and non billable time, and have Windward Payroll updated automatically. No need for separate time cards or paper timesheets and multiple programs. With Service Springboard being a cloud application, your employee's can be anywhere and complete timesheets when they need to.

Scheduling Your Team

Managing service work whether in shop or field service is a demanding role, and scheduling the work is just part of it. Making scheduling more efficient, getting to the top priority jobs first, is what Service Springboard can do for your business.

Tech or Driver Mobility

Bring Service Management to your technicians fingertips with Service Springboard. Field or Shop technicians can access work schedules, information on the equipment being serviced, and can record their time in an easy to use mobile application.

Immediate Time Management

  • Changes in the daily work schedule can lead to confusion for customers as well as your technician team and increase your costs.
  • Service Springboard lets you schedule all of your technicians with at-a-glance capabilities that are immediately updated as emergencies and cancellations pop up over the work day. Through cloud technology, you can reorganize a fleet of on-the road techs based on real issues that affect real time work done.
  • Eliminate double-booking. Eliminate wait-time. Improve client service.

Get Paid for Work Done and Eliminate Errors

  • Whether in the service bay or in a service or delivery vehicle, failing to accurately track billable technician time can lead to hundreds of hours of lost revenue.
  • Service Springboard lets your technician instantly update work orders and service orders and sign off as soon as a job is completed.
  • All of the data is immediately sent back to the shop and updated in System Five.
  • No more water logged work orders and dry pens that don’t write legibly. No more invoices that get forgotten in the rush. No more arguments with clients over how long a job took. No more mixed up numbers when data is transferred between paper and computer systems.
  • Most importantly, never forget to bill or collect money owed again. 

The Inventory Advantage

  • With Service Springboard, all rental and service activities are instantly tied into warehouse and shop inventory records.
  • Parts stored in the trucks or used in a service job will be instantly entered into your overall inventory, reducing extra trips back to the shop for parts.

"What Might This Mean to Me?"

Below are just a few real world examples that we have identified through our 30+ years of experience working with businesses just like yours. See if the "Example Situation" and the "Before" ring true...

Example Situation: Before: After:
Service on a vehicle in a service bay. Technician missed a change to the schedule. Updated by text or phone and has to pull over and scribble info on paper work order. Technicians schedule is updated throughout the day. Items that they need to purchase or load into vehicle are apparent and up to the minute. No missed calls and no rescheduling due to the wrong parts on board.
Service call at your customers location. In home or in the field. Technician missed a change to the schedule. Updated by text or phone and has to pull over and scribble info on paper work order. Technicians schedule is updated throughout the day. Items that they need to purchase or load into vehicle are apparent and up to the minute. No missed calls and no rescheduling due to the wrong parts on board.
Delivery of goods to your customers. Technician missed a change to the schedule. Updated by text or phone and has to pull over and scribble info on the paper work order. Software integrated with inventory and accounting, so deliveries are automatically entered into the customer's history and billed.
Rental field service of your equipment. Paper copies go missing and items that are delivered are not billed in a timely manner. Field technician can instantly access unit history and details through mobile app, and provide customer with accurate repair or replacement plan on the spot.

Try out Windward Business
Management Software for yourself!

No credit card required.

Try Windward for Free

Want to know more?

Give us a Call
1 (250) 492-8888


Send Us
A Question


Book a 20-minute
Intro Webinar