Help Center

Technical support is different from training, because with technical support, the calls are normally short to solve a specific problem. Windward has many support technicians dedicated to the job in addition to several programmers and trainers. If your system is down, and it’s an emergency, we’ll pull out all the stops to ensure you get the support you need.

Call Support Team

North America 1-800-663-5750
Australia 1-300-137-066
Philippines (042) 479-9088

Knowledge Base

View Windward self help materials

myWindward

Documentation

Windward Software Documentation

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Screen Sharing

If you’ve arranged a tech support screen sharing session please click below:

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FAQs

Frequently Asked Question about Windward System Five

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Maintenance Packages

Windward Software Maintenance Packages are optional, but we highly recommend that our customers subscribe. Including support, updates and access to webinars and training videos, the maintenance package keeps your business up to date with the software, enables you to call in for support without worrying about a big bill and empowers you to get the most out of your investment, all for one low monthly fee.

Low Monthly Fee

Free Webinars

Free webinars to learn about new features and best practices.

Training Video Library

Our online training video library makes training new employees easy!

Phone Support

Call our support team anytime - without the big bill attached

Software Updates

Always have the newest software features. Keep your investment up to date!

At Windward Software, we value customer input and work hard every day to take customer suggestions and incorporate them into the system. Since inception in 1984, we have had continuous improvements and we are still surprised at the ideas our customers have, which continually make the program even better. These updates are available to you over the internet for easy downloading and updating.

Updates are included at no extra charge for the first year, after which there is a charge of 12.5% of the current software price to keep the system up-to-date. Pre payment and multiple year discounts are available.

If you need a modification to the software for your company only, we can do this with custom programming. Often a big change for you is just a small programming job for us. We recognize that every business is different and sometimes these small changes can save you a lot of keystrokes. Please note: that extra charges are applicable for custom programming.

When we add custom programming to the system for you, it will become part of the core system, so it will continue to be available to you as you update the software. This is an important feature, as many of our competitors will not custom program, and if you do receive customization from a competitor you will be stuck with the version you have without upgrades.The majority of our training is done via telephone, where our computer connects to your computer over the internet, so both you and our trainer can see what is on your screen. At the same time our trainer will be talking with you on the telephone to guide you through the process.

We’re here to help. Our pleasant staff has all been well trained on all aspects of the software to help you choose the right options upon setup to make the software fit your business.

We can then show you how to perform tasks by controlling your mouse and keyboard, or watch and assist you in completing the steps. The lessons can be scheduled in several one to two-hour sessions so that you receive the training you need when you need it, instead of training you in advance and hoping you remember what you learned. For example, you may not perform a month-end procedure until you have loaded up the system, started work, and reached your first month-end. Our trainer can guide you through the process at this time, so you will thoroughly understand it and learn it for the next time.

The Internet is an excellent training tool, but we don't get to see you face-to-face. If you desire, we can travel to your office and train you on-site, and we do this for many of our clients around the world.

Also, if you want to get away from the interruptions and the telephone that won't stop ringing in your office, you can come to our head office in beautiful British Columbia, Canada for classroom training. Don't bother bringing apples for the teacher, we have plenty of orchards here!

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