Windward Software is seeking an Implementation Specialist to join our Client Services team, based out of our sunny Penticton, BC headquarters.
Do you have the ability to effectively communicate with
small business owners as well as executives within large organizations? Are you confident with your knowledge of
business processes including sales, service, inventory control, accounting, and
Customer Relationship Management?
As an Implementation Specialist, you will be conversing with and supporting Windward clients to:
You will also be required to present live webinars, create instructional video recordings, and train our clients’ employees on product functionality.
The successful candidate must be able to assemble effective training plans and deliver them to both technical and non-technical audiences in a variety of settings, including via telephone, online, in-classroom and on-site.
You must be process-oriented and have a technical aptitude as you will be responsible for managing multiple projects at any given time and be required to resolve customer issues by troubleshooting to identify issues and provide resolution.
A business related post-secondary degree with related work experience is preferred, however equivalent business experience in the areas of accounting, business management, teaching experience and/or project management experience would be seriously considered.
** Bilingual English/French is an asset.
Due to the international nature of Windward Software and the locations of our clients, a valid driver’s license and Passport are required for this role. Monthly travel could be expected, and a flexible schedule is required to fulfill the responsibilities of this role.
Interested? Send your details to us at firstname.lastname@example.org and don’t forget a cover letter! While we appreciate all interest, only those selected for further review will be contacted. Thank you.
No credit card required.