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Support & Training

Windward's business management software is highly customizable to suit your industry and individual company's operations. Support and training is readily available to help the installation go smoothly. Tutorials, videos, and tech support is available at every step for better business management moving forward.

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Expert Support

 

Windward offers phone support, virtual assistance through screen sharing, or on-site support depending on edition and plan. Self-help is always available through our extensive knowledge base.

 

Customer Care Portal
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Training

Our comprehensive training materials are available for all customers. Whether you're just getting going or just need to train a new employee on one thing, you'll love the video library and how-to's.

Windward Learning Academy
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Maintenance/Subscriptions

Maintenance and support packages are available for customers that like an ongoing support team available to fine tune software features. Our experts will handle the software issues so you can focus on your bottom line.

Maintenance Contracts
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FAQs

Windward offers comprehensive customer support, including phone assistance, email support, access to the Customer Care Portal, troubleshooting resources, and emergency help when needed. Support is designed to ensure your system runs smoothly every day.



Yes. Windward provides structured training programs, including onboarding sessions, guided tutorials, webinars, and video training libraries. These resources help new users get comfortable with the system and allow experienced users to deepen their skills.

 Users get access to a full knowledge base, training videos, webinars, documentation, and feature updates. These materials help teams stay current with new improvements and best practices.

Absolutely. Windward’s Professional Services Team can assist with advanced setup, workflow optimization, and custom programming when needed, ensuring the system aligns perfectly with your operational requirements.

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