Medical Store management made simple

Improve customer service and reduce costs while providing enhanced services to your employees and customers. Windward Software's medical equipment software has been designed with the business owner in mind, giving you total control of your business, from the front to the back office. Plus, you’ll have peace of mind knowing that Windward Software's customer care team is just a phone call away, offering 24/7 global support.

Your medical supply store will likely sell anything from soft goods (consumables) to hard goods (wheel chairs and walkers), maybe including other things like orthopedic products, massage chairs, infrared therapy and even air purifiers. With Windward's Medical Stores & Supplies Edition, real-time reporting and inventory control capabilities help you keep accurate records of your supplies and equipment with quick and simple look-up.

Doctor showing clipboard to his patient with crutch

A Clean Bill of Health for
Your Medical Equipment Store


Optimized Medical Store Solutions


Optimize your cash flow with quick, accurate invoicing options that enable you to file claims with health benefit providers. Our inventory control lets you track and maintain rental equipment to provide better customer service.

All-in-One Business Management


Meet all of your business management needs with one complete software solution. Windward System Five is fully integrated, meaning individual modules work in unison to streamline every aspect of your operation.

Windward Expert Support


Operate with the reassurance that Windward Software’s expert support staff is with you every step of the way. From the installations to training to troubleshooting, we offer live global support seven days a week. We’re not happy until you are.

Medical Supply Store Software Features

Manage your medical store from start to finish with Windward System Five

Point of Sale

Engage customers and increase profits by equipping your sales staff with the tools and knowledge they need to provide an exceptional level of customer service.

Learn More | Point of Sale

Barcoding

Enjoy greater inventory control with barcoding for faster checkout service, improved customer satisfaction, fewer errors and quicker stock checks.

Learn More | Barcoding

Signature Capture

Reduce paperwork, streamline administrative processes and incorporate a higher level of security with our POS software’s electronic signature capture capabilities.

Learn More | Signature Capture

Multi-store POS

Keep your business network running smoothing and cohesively with our dealer management software. Oversee your operations from a single location and communicate business critical information between branches.

Learn More | Multi-store POS

Credit Card Processing

With Windward Software’s integrated credit card processing, you’ll be able to conduct credit, debit and gift card transactions quickly, accurately and securely.

Learn More | Credit Card Processing

eCommerce

By integrating your online and offline operations, you’ll keep administrative costs down while maintaining tight control over your expanding inventory.

Learn More | eCommerce

Business Management

Buy better, market smarter and work more efficiently in your business. Windward System Five provides you with the knowledge and control to drive profits.

Learn More | Business Management

Inventory Control

Control your inventory, track inventory movement, optimize stock levels and improve your cost control measures through reports.

Learn More | Inventory Control

Customer Management

Create a database with your customer information to provide a smoother, more personal shopping experience, and increase your selling and marketing opportunities.

Learn More | Customer Management

General Ledger

Windward Software's integrated accounting software allows you to view, print, enter and report data quickly and conveniently, providing and simple, error-free way of managing your books.

Learn More | General Ledger

Serial Number Tracking

For businesses that require that extra level of inventory management, our software provides serial number tracking capabilities so you know where your product is at all times.

Learn More | Serial Number Tracking

Admin & Control

Empower your employees with the access and information they need to perform their jobs properly, without compromising security or confidential data.

Learn More | Admin & Control

Financial Reporting

Track and compare company performance with P&L statements. Use balance sheets to determine your financial standing.

Learn More | Financial Reporting

Customer Reporting

Get remarkable insight into the people that matter most to your business - your customers. Slice and dice customer data 100s of ways to optimize processes.

Learn More | Customer Reporting

Create Your Own Reports

The beauty of Windward's custom report designer is that you can analyze the details that matter most to you... whether that's staff in multiple locations, inventory levels, and another area of interest.

Learn More | Create Your Own Reports

SMB & Enterprise Editions

Windward System Five is available in two versions: SMB lets you choose the modules you need most. Enterprise comes fully loaded to provide the most comprehensive business management system available.

Learn More | SMB & Enterprise Editions

Installed or Cloud

Choose from two options for deploying our Business Management software: through a tried and tested local installation, or by using our innovative cloud-based Windward Cloud model.

Learn More | Installed or Cloud

Software Integrations

Configure Windward’s business management software to handle industry-specific processes and integrate with systems you already have in place.

Learn More | Software Integrations

Recommended POS Hardware

Windward System Five point of sale software supports a range of optional hardware to help your business run smoothly - scanners, printers, computers, touch screens, and more.

Learn More | Recommended POS Hardware

Fail Safe Technology

Whether you need reliable backup to protect against system failure, or you need to synchronize information across multiple locations, Windward’s fail safe technology has got your back.

Learn More | Fail Safe Technology

Expert Support

Windward offers phone support, virtual assistance through screen sharing, or on-site support depending on edition and plan. Self-help is always available 24/7 through our extensive knowledge base.

Learn More | Expert Support

Training

Our comprehensive training materials are available for all customers. Whether you're just getting going or just need to train a new employee on one thing, you'll love the video library and how-to's.

Learn More | Training

Maintenance

Maintenance and support packages are available for customers that like an ongoing support team available to fine tune software features. Our experts will handle the software issues so you can focus on your bottom line.

Learn More | Maintenance

Designed with your everyday tasks in mind


Health Insurance Policy brochure

Split Billing for Customer and Health Co.

In order to invoice a health billing organization, your business needs to determine the customer portion and the insurance portion. Our medical equipment software features split billing that allows for easy management and generation of invoices for submission and payment. With approximately 90 per cent of your invoicing being health billing, this feature can save several hours each business day.

Health Billing Category Codes 

Some health billing companies manage against product wastage on consumables such as diapers by having a maximum allotment for a given period. It’s important to understand these limits because the health billing company might not pay you if you give more to the customer than what their coverage permits. By assigning category codes to these kinds of inventory items, you can set account reminders to ensure no extra inventory is given without payment.

Health Billing Reference Numbers 

Health billing reference numbers are provided by the health billing organization and are required when submitting claims. Our medical equipment software tracks these numbers to ensure that your medical supply business gets paid with each submission.

'Ship to' and 'Bill to' Customers

When invoicing for medical supplies, your customers may be residing in a nursing home, veterans home, etc. This address information needs to be collected for deliveries, and our medical equipment software makes sure it’s include in the delivery manifest.

Pool

Product Installation

If you run a medical supply store that features a service and installation component, or perhaps you rent equipment as well, Windward Software has you covered. Windward Software's medical equipment software is a fully integrated point of sale system that helps run your medical supply, store instead of just reporting on it.

Capitalization to Units

For companies that install medical equipment, Windward’s medical equipment software lets you keep inventory levels accurate by ‘consuming’ any product that gets installed. It also increases the cost of the capitalized unit. Without accurate capitalization, you could lose visibility of the actual cost of the unit inventory.

Rental Functionality 

This provides visibility of items on rentals and return times, allowing for future reservations and optimum use of rental items. Knowing what you can rent translates to better customer service.

Rental Check in/Checkout Checklist

Using our medical equipment software, you can easily schedule safety inspections and other reminders to ensure rental items are safe and clean for your customers. This checklist process ensures a positive customer experience.

side view of electric wheelchair on pavement

Real customers, real results.


Classic health

Classic Health

We've been using Windward Software for about 2.5 years now. We are getting great support. We also designed a component for our industry that was special. We're able to track everything we needed to track and we actually encouraged our competitors to join in with us. We sell medical supplies across Western Canada both to the individual end user and to the health region and hospital authority. It's a very large, very convoluted industry and Windward was able to understand how the industry ran and…

Read More
stethoscope by Credit cards payment

Invoice Sub-Types 

A big percentage your customers will have health billing coverage. This translates to a high percentage of your business cash flow being tied to health billing. As you know, most health billing organizations will reject a billing cycle if there is even a single error. 

With a high amount of your cash being tied up in a billing cycle, businesses will often double-check their numbers before submitting. The invoice sub-type feature allows easy marking of new customers since that is typically where most errors will occur.

Streamline the Insurance Claim Process

As medical supply stores clearly have close ties with insurance companies and other health benefit programs, Windward has designed its medical equipment software to meet these needs. The System Five Medical Stores & Supplies Edition has the functionality to assist with tracking sales in terms of percentages covered by clients and by the benefit plans. This saves you time when confirming insurance coverage plans.

Authorizations Against Inventory for Coverage 

This saves you time by not having to look up the information, or make a phone call to confirm a customer’s insurance coverage. Limits and percentage of coverage are also available in the customer account record.

Billing service

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