Sell More & Deliver Impeccable Customer Service
Innovative Retail Solutions
Handle your daily business challenges with ease. We have extensive experience in dealing with Hearth, BBQ & Outdoor Leisure stores like yours. Our goal is to help you sell, order, ship, and interact with customers more effectively.
All-in-One Business Management
Meet all of your business management needs with one complete software solution. Windward System Five is fully integrated, meaning individual modules work in unison to streamline every aspect of your retail store, parts, and service operations.
Windward Expert Support
Operate with the reassurance that Windward Software’s expert support staff is with you every step of the way. From the installations to training to troubleshooting, we offer live global support seven days a week. We’re not happy until you are.
Hearth, BBQ & Patio Store Software Features
Manage your Hearth & Outdoor Leisure Store from start to finish with Windward System Five
Point of Sale
Engage customers and increase profits by equipping your sales staff with the tools and knowledge they need to provide an exceptional level of customer service.Read More | Point of Sale
Enjoy greater inventory control with barcoding for faster checkout service, improved customer satisfaction, fewer errors and quicker stock checks.Read More | Barcoding
Reduce paperwork, streamline administrative processes and incorporate a higher level of security with our POS software’s electronic signature capture capabilities.Read More | Signature Capture
Keep your business network running smoothing and cohesively with our dealer management software. Oversee your operations from a single location and communicate business critical information between branches.Read More | Multi-store POS
Credit Card Processing
With Windward Software’s integrated credit card processing, you’ll be able to conduct credit, debit and gift card transactions quickly, accurately and securely.Read More | Credit Card Processing
By integrating your online and offline operations, you’ll keep administrative costs down while maintaining tight control over your expanding inventory.Read More | eCommerce
Buy better, market smarter and work more efficiently in your business. Windward System Five provides you with the knowledge and control to drive profits.Read More | Business Management
Control your inventory, track inventory movement, optimize stock levels and improve your cost control measures through reports.Read More | Inventory Control
Create a database with your customer information to provide a smoother, more personal shopping experience, and increase your selling and marketing opportunities.Read More | Customer Management
Windward Software's integrated accounting software allows you to view, print, enter and report data quickly and conveniently, providing and simple, error-free way of managing your books.Read More | General Ledger
Serial Number Tracking
For businesses that require that extra level of inventory management, our software provides serial number tracking capabilities so you know where your product is at all times.Read More | Serial Number Tracking
Admin & Control
Empower your employees with the access and information they need to perform their jobs properly, without compromising security or confidential data.Read More | Admin & Control
Track and compare company performance with P&L statements. Use balance sheets to determine your financial standing.Read More | Financial Reporting
Get remarkable insight into the people that matter most to your business - your customers. Slice and dice customer data 100s of ways to optimize processes.Read More | Customer Reporting
Create Your Own Reports
The beauty of Windward's custom report designer is that you can analyze the details that matter most to you... whether that's staff in multiple locations, inventory levels, and another area of interest.Read More | Create Your Own Reports
SMB & Enterprise Editions
Windward System Five is available in two versions: SMB lets you choose the modules you need most. Enterprise comes fully loaded to provide the most comprehensive business management system available.Read More | SMB & Enterprise Editions
Installed or Cloud
Choose from two options for deploying our Retail POS software: through a tried and tested local installation, or by using our innovative cloud-based Windward Cloud model.Read More | Installed or Cloud
Configure Windward’s business management software to handle industry-specific processes and integrate with systems you already have in place.Read More | Software Integrations
Recommended POS Hardware
Windward System Five point of sale software supports a range of optional hardware to help your business run smoothly - scanners, printers, computers, touch screens, and more.Read More | Recommended POS Hardware
Fail Safe Technology
Whether you need reliable backup to protect against system failure, or you need to synchronize information across multiple locations, Windward’s fail safe technology has got your back.Read More | Fail Safe Technology
Windward offers phone support, virtual assistance through screen sharing, or on-site support depending on edition and plan. Self-help is always available 24/7 through our extensive knowledge base.Read More | Expert Support
Our comprehensive training materials are available for all customers. Whether you're just getting going or just need to train a new employee on one thing, you'll love the video library and how-to's.Read More | Training
Maintenance and support packages are available for customers that like an ongoing support team available to fine tune software features. Our experts will handle the software issues so you can focus on your bottom line.Read More | Maintenance
Designed with your everyday tasks in mind
Customer Unit Information Tracking
Not only can the Windward System Five track all the work done for a given customer, the actual pool, spa or BBQ serviced can also be recorded on the invoice, allowing a complete repair or installation history. If the customer purchases a service contract, you can find the customer name by searching for the serial number on the piece of equipment or pump. In addition to just tracking the equipment, the system will allow you to enter: serial number - make - model - year - last serviced - and more. Perfect for verifying warranties!
Labor Tracking for Technician Efficiency
When labor is added to an invoice, you can specify the Technician that performed the work, the number of hours worked, and the number of hours (or mins) billed. Occasionally, the time spent and the time billed might be different, and by gathering this information, you will be able to produce technician productivity reports.
Frequently Asked Questions
Are you looking for answers to your Hearth BBQ and Pool Store Software questions? Look no further! Below, you can find the answers to some of the most commonly asked questions we hear.
We specialize in inventory control, point of sale, invoicing, and accounting systems for the Hearth and Outdoor Leisure shops just like yours. Using a series of soft switches, Windward's System Five enterprise resource planning software adapts to the way you do business. Unlike many of our competitors, we don’t believe that a company should have to change its existing business practices to suit a software package. Many of our clients in the Hearth, BBQ & Pool industry will tell you Windward System Five is the most flexible and user-friendly business management system on the market today.
There are a few ways that Hearth, BBQ, Patio, and Pool stores can utilize customer data to improve their customer experience and increase sales. The first way is to gather customer data to understand what products customers are interested in. Once stores have an understanding of the products customers are interested in, they can create targeted marketing campaigns specifically for those products.
Another way stores can use customer data is to track customer satisfaction. By regularly checking customer satisfaction levels, stores can identify any areas that need improvement and make the necessary changes. Finally, stores can use customer data to create targeted product recommendations. This can be done by analyzing past purchase data or by tracking customer behavior on the store’s website. By doing this, stores can make sure that the products they're recommending are the products that customers are most likely to be interested in. Windward Software's all-in-one business management software can help these outdoor leisure stores make the most of their customer data to reap these benefits.
There are many reasons why outdoor leisure stores should track labor for technician efficiency. One reason is to ensure that the technicians are productive and meet the store’s goals. For example, if a Hearth store is tracking the time it takes for technicians to complete a gas fireplace installation and then comparing it to the goal time, they can measure the productivity of their fireplace contractor. If the contractor isn't meeting the goal time, then the store can determine what's causing the delay and correct it.
Another reason to track technician efficiency is to identify potential areas for improvement. For example, if the store finds that the technicians are taking too long to complete a pool maintenance service, then they may need more training or the pool maintenance training may need to be simplified. By tracking technician efficiency, the store can identify these and other areas for improvement.
By tracking technician efficiency, the store can ensure that the technicians are productive and identify areas for improvement.
Outdoor leisure stores carry a wide variety of merchandise, from patio sets to electric fireplaces. In order to keep track of all of this merchandise, it's crucial to have an inventory control system in place. This system can help you keep track of what you have in stock and how much of each item you have. It can also help you plan for future inventory needs.
First, it can help you keep track of what you have in stock. This is important because you don't want to run out of items that your customers need. Inventory control is also essential for tracking your inventory costs. This way, you can ensure you're not spending too much on inventory. Our inventory control software can help businesses with all of these necessities and help you plan for future inventory needs.
Windward Software develops software for your industry
- Hearth Shop Software
- Chimney Sweep Software
- Outdoor Leisure Store Software
- Barbaque Shop Software
- Pool Store Software
- Patio Shop Software
- and More