Equipment goes out to the home, some sold and some billed monthly, all of it tracked by serial number and brought back in for servicing.
System Five is built around how a medical supply business actually runs — the operating mechanisms below, each backed by documented capabilities. System Five on Cloud is the standard delivery; on-premise deployment is available by request.
System Five includes 228 capabilities this trade draws on directly, within 337 that apply to how it operates — a selection from the full documented set, not a ceiling.
Gear that goes out and comes back — rated, booked, returned and charged.
A unit with a serial number that has a life history — who bought it, what was done to it, what it is worth now.
A work order, a technician, labour and parts against a job — the half of the business that happens after the sale.
Getting the goods to the customer — booked from the sale, loaded, routed and proved delivered.
Scheduled servicing that brings the machine — and the customer — back.
The unit comes back — under warranty, for credit, or to the supplier — and the money and the stock both have to land right.
A different price for the trade than for the public — levels, schedules, allowances and accounts that remember them.
Selling what you do not stock — ordered in against the customer's name and tracked until it lands.
More than one site or department reading and writing the same records.
A long sale — quoted, revised, released in stages, invoiced against a project.
Money before the goods move — a deposit, a layaway, a finance company, or the lender financing the units on your floor.
Taking the old unit in on the new one, and carrying it as stock with a cost that has to make sense.
One product in many forms — colour, finish, size, wattage — without a part number nobody can find.
This page is the capability reference. Read the Medical Supply Sales, Service & Rental trade story →
Every capability behind this page is documented in the System Five capability index. Capabilities outside the standard set are optional.