How You Can Handle Customer Returns With Ease

How You Can Handle Customer Returns With Ease


We've all seen it, the ridiculous refund request from the person that thought they could "rent your item for free."  Big-Box stores have trained customers into this behavior, by taking ANYTHING back in ANY CONDITION.  Standing your ground to prove a point doesn't win you any Customer Service Points, so here we are.  

Reverse Logistics are a cost of doing business and a responsibility that business owners and operators have a role in.  While many products have  "DO NOT RETURN THIS PRODUCT TO THE STORE. CALL US AT..." Consumers rarely heed this message, as it is an inconvenience for them.

How can you minimize the impact of these costs?

By having solid procedures in place. That's how!

Customers don't have time to wait... so Windward System Five helps you easily process customer returns, and offer an exchange of product, credit on account, gift card, or even a refund in the original form of payment. 

How you process the item post-return may be determined by a few factors based on the condition or type of item.

Some items may be a total loss, marked down to zero and disposed of, while others may qualify for donation. 

Another strategy to prevent you from being bogged down in process is to merely resell the item at a reduced price.

"Windward's return process is simple to use and facilitates a good customer experience..."

Return Merchandise Authorizations are available and sometimes required from certain manufacturers, and in certain situations the item is too large for a Customer to simply bring it back to your store.  System Five has RMA functions for processing the supplier side and customer side of the RMA.  

Finally, solid reporting on return reasons will help you to deter and/or plan for future returns.

Windward Software designed System Five on Cloud to be more than a point of sale and functions as an ERP system for your small or medium business. Read Why ERP Software Helps Grow Your Small Business for more, or better yet... Contact us today.

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You have resources available to you.  This topic is found on the Windward Software Wiki. You can also use searchable self-help, and there are courses available in the Windward Learning Academy.


If you need extra help with reporting beyond what our Customer Care team can answer our Professional Services team has the "Sales and Customer Management" package available for you and your team.

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Sign up for the Windward Webinar on the return process and various methods of reimbursement.

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