Medical Store management made simple
Improve customer service and reduce costs while providing enhanced services to your employees and customers. Windward Software's medical equipment software has been designed with the business owner in mind, giving you total control of your business, from the front to the back office. Plus, you’ll have peace of mind knowing that Windward Software's customer care team is just a phone call away, offering 24/7 global support.
Your medical supply store will likely sell anything from soft goods (consumables) to hard goods (wheel chairs and walkers), maybe including other things like orthopedic products, massage chairs, infrared therapy and even air purifiers. With Windward's Medical Stores & Supplies Edition, real-time reporting and inventory control capabilities help you keep accurate records of your supplies and equipment with quick and simple look-up.
A Clean Bill of Health for
Your Medical Equipment Store
Optimized Medical Store Solutions
Optimize your cash flow with quick, accurate invoicing options that enable you to file claims with health benefit providers. Our inventory control lets you track and maintain rental equipment to provide better customer service.
All-in-One Business Management
Meet all of your business management needs with one complete software solution. Windward System Five is fully integrated, meaning individual modules work in unison to streamline every aspect of your operation.
Windward Expert Support
Operate with the reassurance that Windward Software’s expert support staff is with you every step of the way. From the installations to training to troubleshooting, we offer live global support seven days a week. We’re not happy until you are.
Medical Supply Store Software Features
Manage your medical store from start to finish with Windward System Five
Point of Sale
Engage customers and increase profits by equipping your sales staff with the tools and knowledge they need to provide an exceptional level of customer service.Read More | Point of Sale
Enjoy greater inventory control with barcoding for faster checkout service, improved customer satisfaction, fewer errors and quicker stock checks.Read More | Barcoding
Reduce paperwork, streamline administrative processes and incorporate a higher level of security with our POS software’s electronic signature capture capabilities.Read More | Signature Capture
Keep your business network running smoothing and cohesively with our dealer management software. Oversee your operations from a single location and communicate business critical information between branches.Read More | Multi-store POS
Credit Card Processing
With Windward Software’s integrated credit card processing, you’ll be able to conduct credit, debit and gift card transactions quickly, accurately and securely.Read More | Credit Card Processing
Buy better, market smarter and work more efficiently in your business. Windward System Five provides you with the knowledge and control to drive profits.Read More | Business Management
Control your inventory, track inventory movement, optimize stock levels and improve your cost control measures through reports.Read More | Inventory Control
Create a database with your customer information to provide a smoother, more personal shopping experience, and increase your selling and marketing opportunities.Read More | Customer Management
Windward Software's integrated accounting software allows you to view, print, enter and report data quickly and conveniently, providing and simple, error-free way of managing your books.Read More | General Ledger
Serial Number Tracking
For businesses that require that extra level of inventory management, our software provides serial number tracking capabilities so you know where your product is at all times.Read More | Serial Number Tracking
Track and compare company performance with P&L statements. Use balance sheets to determine your financial standing.Read More | Financial Reporting
Get remarkable insight into the people that matter most to your business - your customers. Slice and dice customer data 100s of ways to optimize processes.Read More | Customer Reporting
Create Your Own Reports
The beauty of Windward's custom report designer is that you can analyze the details that matter most to you... whether that's staff in multiple locations, inventory levels, and another area of interest.Read More | Create Your Own Reports
SMB & Enterprise Editions
Windward System Five is available in two versions: SMB lets you choose the modules you need most. Enterprise comes fully loaded to provide the most comprehensive business management system available.Read More | SMB & Enterprise Editions
Installed or Cloud
Choose from two options for deploying our Business Management software: through a tried and tested local installation, or by using our innovative cloud-based Windward Cloud model.Read More | Installed or Cloud
Configure Windward’s business management software to handle industry-specific processes and integrate with systems you already have in place.Read More | Software Integrations
Recommended POS Hardware
Windward System Five point of sale software supports a range of optional hardware to help your business run smoothly - scanners, printers, computers, touch screens, and more.Read More | Recommended POS Hardware
Fail Safe Technology
Whether you need reliable backup to protect against system failure, or you need to synchronize information across multiple locations, Windward’s fail safe technology has got your back.Read More | Fail Safe Technology
Windward offers phone support, virtual assistance through screen sharing, or on-site support depending on edition and plan. Self-help is always available 24/7 through our extensive knowledge base.Read More | Expert Support
Our comprehensive training materials are available for all customers. Whether you're just getting going or just need to train a new employee on one thing, you'll love the video library and how-to's.Read More | Training
Maintenance and support packages are available for customers that like an ongoing support team available to fine tune software features. Our experts will handle the software issues so you can focus on your bottom line.Read More | Maintenance
Designed with your everyday tasks in mind
Split Billing for Customer and Health Co.
In order to invoice a health billing organization, your business needs to determine the customer portion and the insurance portion. Our medical equipment software features split billing that allows for easy management and generation of invoices for submission and payment. With approximately 90 per cent of your invoicing being health billing, this feature can save several hours each business day.
Health Billing Category Codes
Some health billing companies manage against product wastage on consumables such as diapers by having a maximum allotment for a given period. It’s important to understand these limits because the health billing company might not pay you if you give more to the customer than what their coverage permits. By assigning category codes to these kinds of inventory items, you can set account reminders to ensure no extra inventory is given without payment.
Health Billing Reference Numbers
Health billing reference numbers are provided by the health billing organization and are required when submitting claims. Our medical equipment software tracks these numbers to ensure that your medical supply business gets paid with each submission.
'Ship to' and 'Bill to' Customers
When invoicing for medical supplies, your customers may be residing in a nursing home, veterans home, etc. This address information needs to be collected for deliveries, and our medical equipment software makes sure it’s include in the delivery manifest.
If you run a medical supply store that features a service and installation component, or perhaps you rent equipment as well, Windward Software has you covered. Windward Software's medical equipment software is a fully integrated point of sale system that helps run your medical supply, store instead of just reporting on it.
Capitalization to Units
For companies that install medical equipment, Windward’s medical equipment software lets you keep inventory levels accurate by ‘consuming’ any product that gets installed. It also increases the cost of the capitalized unit. Without accurate capitalization, you could lose visibility of the actual cost of the unit inventory.
This provides visibility of items on rentals and return times, allowing for future reservations and optimum use of rental items. Knowing what you can rent translates to better customer service.
Rental Check in/Checkout Checklist
Using our medical equipment software, you can easily schedule safety inspections and other reminders to ensure rental items are safe and clean for your customers. This checklist process ensures a positive customer experience.
Real customers, real results.
We've been using Windward Software for about 2.5 years now. We are getting great support. We also designed a component for our industry that was special. We're able to track everything we needed to track and we actually encouraged our competitors to join in with us. We sell medical supplies across Western Canada both to the individual end user and to the health region and hospital authority. It's a very large, very convoluted industry and Windward was able to understand how the industry ran and…Read More
A big percentage your customers will have health billing coverage. This translates to a high percentage of your business cash flow being tied to health billing. As you know, most health billing organizations will reject a billing cycle if there is even a single error.
With a high amount of your cash being tied up in a billing cycle, businesses will often double-check their numbers before submitting. The invoice sub-type feature allows easy marking of new customers since that is typically where most errors will occur.
Streamline the Insurance Claim Process
As medical supply stores clearly have close ties with insurance companies and other health benefit programs, Windward has designed its medical equipment software to meet these needs. The System Five Medical Stores & Supplies Edition has the functionality to assist with tracking sales in terms of percentages covered by clients and by the benefit plans. This saves you time when confirming insurance coverage plans.
Authorizations Against Inventory for Coverage
This saves you time by not having to look up the information, or make a phone call to confirm a customer’s insurance coverage. Limits and percentage of coverage are also available in the customer account record.