Medical Store Management Made Simple
Improve customer service and reduce costs while providing enhanced services to your employees and customers. Windward's medical supply inventory management software has been designed with the business owner in mind, giving you total control of your business from the front to the back office. Plus, you’ll have peace of mind knowing that Windward Software's customer care team is just a phone call away, offering 24/7 global support.
Your medical supply store will likely sell anything from soft goods (consumables) to hard goods (wheelchairs and walkers). With Windward's Medical Stores & Supplies Software, real-time reporting and inventory control capabilities help you keep accurate records of your supplies and equipment with quick and simple lookup through inventory software.
Split Billing for Customer and Health Co.
In order to invoice a health care organization, your business needs to determine the customer portion and the insurance portion. Windward's medical supply store software features split billing that allows for easy management and generation of invoices for submission and payment. With approximately 90 percent of your invoicing being health insurance billing, this feature can save several hours each business day and reduce paper trails.
Health Billing Category Codes
Some health billing companies manage product wastage on consumables, such as diapers, by having a maximum allotment for a given period. It’s important to understand these coverage limits because the health billing company might not pay you if you give more to the customer than what their coverage permits without proper oversight. By assigning category codes to these kinds of inventory items, Windward lets you set account reminders to ensure no extra inventory is given without payment.
Health Billing Reference Numbers
Health billing reference numbers are provided by the health billing organization and are required when submitting claims. Windward's medical equipment software tracks these numbers to ensure that your medical supply business gets paid with each submission.
'Ship To' and 'Bill To' Customers
When invoicing for medical supplies, your customers may be residing in a nursing home, veterans' home, or other medical facilities. This address information needs to be collected for deliveries, and Windward's medical equipment software makes sure it’s included in the delivery manifest.
Product Installation
If you run a medical supply store that features a service and installation component, or perhaps you rent medical equipment as well, Windward Software has you covered. This software solution is a fully integrated POS system that helps run your medical supply store instead of just reporting on it, giving operators and customers full visibility.
Capitalization to Units
For companies that install medical equipment, Windward System Five lets you keep inventory levels accurate by noting when these medical supplies are out for use. This helps optimize inventory by acknowledging the cost of the capitalized unit. Without accurate capitalization, you could lose visibility of the actual cost of the unit inventory.
Rental Functionality
Windward Software provides visibility for items that are out for rental and when they are due. This allows for future reservations and optimum use of inventory. Knowing what you can rent translates to better customer service and also keeps staff members aware of any complex installations or replacements that may be necessary.
Rental Check-in/Checkout Checklist
With Windward's medical equipment software, you can easily schedule safety inspections and other reminders to ensure rental items are safe and clean for your customers while encouraging better inventory management workflow. This checklist process ensures a positive customer experience while keeping up with important standards.
Classic Health
We've been using Windward Software for about 2.5 years now. We are getting great support. We also designed a component for our industry that was special. We're able to track everything we needed to track and we actually encouraged our competitors to join in with us. We sell medical supplies across Western Canada both to the individual end user and to the health region and hospital authority. It's a very large, very convoluted industry and Windward was able to understand how the industry ran and…
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Invoice Sub-Types
A big percentage of your customers will have health billing coverage. This translates to a high percentage of your business cash flow being tied to billing. As you know, most health care organizations will reject a billing cycle if there is even a single error, leading to a significant amount of time being wasted on meeting specific needs for billing.
With a high amount of cash being tied up in a billing cycle, businesses will often double-check their numbers before submitting for greater overall efficiency. Windward Software's invoice subtype features allow easy marking of new customers since that is typically where most errors will occur, keeping your cash-flow moving.
Streamline the Insurance Claim Process
As medical supply stores clearly have close ties with insurance companies and other health benefit programs, Windward has designed its medical equipment software to meet these needs. The System Five Medical Stores & Supplies Software has the functionality to assist with tracking sales of even high-volume items in terms of percentages covered by clients and by the benefit plans. This saves you time when confirming insurance coverage plans and makes sure you have the necessary supplies on hand for your customers.
Authorizations Against Inventory for Coverage
These additional features with Windward allow you to save time by not having to look up the information or make a phone call to confirm a customer’s insurance coverage. Limits and percentage of coverage are also available in the customer account record.
