Medical Supply Store Software Overview

Medical Store management made simple

Improve customer service and reduce costs while providing enhanced services to your employees and customers. Windward Software's medical equipment software has been designed with the business owner in mind, giving you total control of your business, from the front to the back office. Plus, you’ll have peace of mind knowing that Windward Software's customer care team is just a phone call away, offering 24/7 global support.

Your medical supply store will likely sell anything from soft goods (consumables) to hard goods (wheel chairs and walkers), maybe including other things like orthopedic products, massage chairs, infrared therapy and even air purifiers. With Windward's Medical Stores & Supplies Edition, real-time reporting and inventory control capabilities help you keep accurate records of your supplies and equipment with quick and simple look-up.

Split Billing for Customer and Health Co.

In order to invoice a health billing organization, your business needs to determine the customer portion and the insurance portion. Our medical equipment software features split billing that allows for easy management and generation of invoices for submission and payment. With approximately 90 per cent of your invoicing being health billing, this feature can save several hours each business day.

Health Billing Category Codes 

Some health billing companies manage against product wastage on consumables such as diapers by having a maximum allotment for a given period. It’s important to understand these limits because the health billing company might not pay you if you give more to the customer than what their coverage permits. By assigning category codes to these kinds of inventory items, you can set account reminders to ensure no extra inventory is given without payment.

Health Billing Reference Numbers 

Health billing reference numbers are provided by the health billing organization and are required when submitting claims. Our medical equipment software tracks these numbers to ensure that your medical supply business gets paid with each submission.

'Ship to' and 'Bill to' Customers

When invoicing for medical supplies, your customers may be residing in a nursing home, veterans home, etc. This address information needs to be collected for deliveries, and our medical equipment software makes sure it’s include in the delivery manifest.

Product Installation

If you run a medical supply store that features a service and installation component, or perhaps you rent equipment as well, Windward Software has you covered. Windward Software's medical equipment software is a fully integrated point of sale system that helps run your medical supply, store instead of just reporting on it.

Capitalization to Units

For companies that install medical equipment, Windward’s medical equipment software lets you keep inventory levels accurate by ‘consuming’ any product that gets installed. It also increases the cost of the capitalized unit. Without accurate capitalization, you could lose visibility of the actual cost of the unit inventory.

Rental Functionality 

This provides visibility of items on rentals and return times, allowing for future reservations and optimum use of rental items. Knowing what you can rent translates to better customer service.

Rental Check in/Checkout Checklist

Using our medical equipment software, you can easily schedule safety inspections and other reminders to ensure rental items are safe and clean for your customers. This checklist process ensures a positive customer experience.

Invoice Sub-Types 

A big percentage your customers will have health billing coverage. This translates to a high percentage of your business cash flow being tied to health billing. As you know, most health billing organizations will reject a billing cycle if there is even a single error. 

With a high amount of your cash being tied up in a billing cycle, businesses will often double-check their numbers before submitting. The invoice sub-type feature allows easy marking of new customers since that is typically where most errors will occur.

Streamline the Insurance Claim Process

As medical supply stores clearly have close ties with insurance companies and other health benefit programs, Windward has designed its medical equipment software to meet these needs. The System Five Medical Stores & Supplies Edition has the functionality to assist with tracking sales in terms of percentages covered by clients and by the benefit plans. This saves you time when confirming insurance coverage plans.

Authorizations Against Inventory for Coverage 

This saves you time by not having to look up the information, or make a phone call to confirm a customer’s insurance coverage. Limits and percentage of coverage are also available in the customer account record.