Leading with Vision and Resilience
As General Manager of Windward Software, Erna Hansen sits at the intersection of retail innovation and operational excellence. She doesn't just lead a software company; she steers a partner ecosystem that thousands of businesses rely on to function every day.
Erna has been instrumental in Windward’s evolution, particularly following its acquisition by Volaris Group in 2019. Her leadership was pivotal during this transition, where she successfully aligned Windward’s legacy of customer-centric service with new opportunities for global growth. Previously serving as Chief Operating Officer (COO), Erna’s deep understanding of the company’s inner workings allows her to drive efficiency without losing sight of the human element in software.
Championing Retail Innovation
Erna is a vocal advocate for the "digital future" of retail. She frequently provides thought leadership on how brick-and-mortar businesses can survive and thrive in an omnichannel world. Under her guidance, Windward has expanded its strategic partnerships—including key integrations with e-commerce platforms like WebSell—to help independent retailers compete with industry giants.
Her expertise isn't just theoretical; she led Windward’s client base through the unprecedented disruptions of the COVID-19 pandemic, championing resilience and rapid adaptation for retailers facing shutdowns and supply chain crises.
A Culture of Continuous Learning
Based in Alberta, Erna believes that the best leaders are constant learners. She is an active participant in the Volaris 101 leadership network, where she mentors emerging talent and collaborates with other executives to share best practices.
