From Showroom to Delivery Truck: End-to-End Lighting Sales Management

A customer falls in love with a fixture in your showroom and decides to buy it. That moment feels great—until the behind-the-scenes work begins. You need to confirm availability, handle special orders, process payments, and schedule delivery, all while keeping the customer informed. For many lighting businesses, these steps happen in different systems or on scattered notes, which makes the process stressful and prone to errors.

Now picture a different scenario where everything flows seamlessly. From the first quote to the final delivery, every detail is managed in one place, giving you more time to focus on what matters most—your customers.

Lighting showrooms face unique hurdles:

• Multi-step sales processes involving deposits, special orders, and scheduling installations.
• Inventory complexity with thousands of SKUs, finishes, and custom options.
• Customer expectations for seamless communication and timely delivery.

Without an integrated system, these challenges can lead to missed deadlines, errors, and lost revenue.

The Solution: Windward System Five for Lighting Businesses

Windward Software’s end-to-end sales management approach connects every stage of the customer journey—from the display floor to the delivery truck—within one unified platform.

1. Streamlining Quoting and POS for Fixtures

Create detailed quotes in minutes, convert them to invoices with a single click, and manage deposits or partial payments effortlessly. No more juggling spreadsheets or chasing paperwork.

2. Managing Complex Inventory and Special Orders

Track stock in real time, manage special orders, and automate reordering. Whether it’s a chandelier on display or a custom fixture for a builder project, you’ll know exactly where it stands.

3. Coordinating Delivery and Installation Logistics

Coordinate delivery dates and installation appointments directly from the system. Assign tasks, capture proof-of-delivery, and keep customers informed every step of the way.

4. CRM Tools to Enhance the Showroom Experience

Maintain a complete record of customer interactions, preferences, and project details. Set reminders for follow-ups and ensure no opportunity slips through the cracks.